PETISM
Terms of Use

Terms of Service

Last updated:3 September 2026

These terms govern your use of the Petism app and website. By creating an account you agree to them. If you do not agree, do not use the service.

Petism is operated by Siddharth Jain, sole proprietor, trading as PETISM, 950/1, Napier Town, Jabalpur, Madhya Pradesh 482001, India.

Section 1

1. Who may use Petism

You must be 18 or older and able to enter a binding contract under Indian law. Petism is currently offered only in India, and orders can be delivered only to serviceable Indian addresses.

Section 2

2. Your account

You sign in with your mobile number and a one-time password. You are responsible for keeping access to that number secure — anyone who can receive your SMS can sign in as you. Tell us immediately at care@petism.in if you believe someone else has used your account.

One person, one account. We may suspend or close accounts used fraudulently, to abuse promotions, or in breach of these terms.

Section 3

3. What Petism provides

  • Products: Pet food, supplies, and accessories sold through the app.
  • Services: Grooming, veterinary consultations, walking, and related bookings, performed by independent partners.
  • Delivery: Fulfilment of product orders to your address.

Service partners are independent.

Groomers, veterinarians, walkers, and delivery partners are not our employees. We arrange and coordinate the booking; the professional service itself is delivered by the partner, who is responsible for their own conduct, qualifications, and licensing.

Section 4

4. Not veterinary advice

Content in the app — care tips, reminders, product suggestions, community posts, and vaccination tracking — is general information, not veterinary diagnosis or treatment. It does not replace examination by a qualified veterinarian.

If your animal is unwell or injured, consult a veterinarian.Do not delay treatment because of anything shown in the app. Vaccination reminders are a convenience; keeping your pet's vaccinations current remains your responsibility.
Section 5

5. Orders, prices, and payment

Prices are in Indian rupees and include applicable taxes unless stated otherwise. We may change prices at any time, but a change never affects an order already placed.

Placing an order is an offer to buy. A contract forms only when we confirm the order. We may decline or cancel an order — with a full refund — if an item is out of stock, mispriced, or the address is not serviceable.

Payments are processed by Razorpay. We never see or store your card, UPI, or bank details. You agree to Razorpay's own terms when you pay.

Section 6

6. Cancellations, returns, and refunds

  • Before dispatch: Cancel a product order from the app for a full refund.
  • After dispatch: Cancellation may not be possible; contact support.
  • Damaged, defective, or wrong items: Report within 48 hours of delivery with photographs, and we will replace the item or refund it.
  • Perishables, opened food, hygiene items: Not returnable unless damaged or defective on arrival.
  • Service bookings: Cancel free of charge up to the window shown at booking. Later cancellations, or no-shows when a partner has travelled to you, may incur a fee shown before you confirm.
Approved refunds go back to the original payment method, typically within 5–7 business days once we have processed them. Timing after that depends on your bank.
Section 7

7. Your content

You keep ownership of the photos, pet details, reviews, and posts you upload. By uploading, you grant us a non-exclusive, royalty-free licence to host, display, and distribute that content for the purpose of operating the service.

You confirm you have the right to upload what you upload. Do not post anything unlawful, misleading, abusive, obscene, infringing, or that depicts cruelty to animals. We may remove content that breaches this and suspend repeat offenders.

Section 8

8. Acceptable use

Do not: interfere with or probe the service or its security; use bots or scrapers against it; reverse engineer the app; resell products bought through it without our written consent; impersonate anyone; or use Petism for anything unlawful.

Section 9

9. Availability

We aim to keep Petism running but do not guarantee uninterrupted availability. We may change, suspend, or discontinue features, and may schedule maintenance that makes the service temporarily unavailable.

Section 10

10. Liability

Nothing in these terms limits liability that cannot be limited under Indian law, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, our total liability for any claim relating to an order or booking is limited to the amount you paid for it. We are not liable for indirect or consequential loss, or for the acts of independent service partners or veterinary outcomes.

Section 11

11. Ending your use

You may stop using Petism and delete your account at any time from Profile → Delete Account. We may suspend or terminate access for breach of these terms, for fraud, or where the law requires it. Sections 7, 10, 12, and 13 survive termination.

Section 12

12. Changes to these terms

We may update these terms. The updated version is posted here with a new date. Material changes are notified in the app before they take effect. Continuing to use Petism after that means you accept them.

Section 13

13. Governing law

These terms are governed by the laws of India. The courts at Jabalpur have exclusive jurisdiction over any dispute, subject to any consumer-protection right you have to bring proceedings where you live.

Section 14

14. Grievances

For any complaint, contact our Grievance Officer:

  • Name: Siddharth Jain
  • Email: care@petism.in
  • Address: 950/1, Napier Town, Jabalpur, Madhya Pradesh 482001

We acknowledge within 48 hours and resolve within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.